The entire nation is feeling the impact of the Coronavirus (COVID-19). We are diligently monitoring local and national agency reports to stay abreast of the latest developments. We are taking steps to protect the health and safety of our clients and our team.
This notice is to inform you of the changes we are making that will impact our daily interactions with you and our availability. Listed below are a few guidelines, information on COVID-19, as well as our new operating procedures.
What is COVID-19?
SARS-CoV-2 is a new type of coronavirus that has not previously been identified. This virus is not the same coronavirus that can cause common cold in humans, nor is it the same as a canine coronavirus (CCoV).
Can my pet be affected by COVID-19?
There have been no reports of pets or livestock becoming ill with COVID-19 in the United States. At this point in time, there is also no evidence that domestic animals, including pets and livestock, can spread COVID-19 to people.
For more information on SARS-CoV-2 transmission from human to animals please visit:
Caring For Yourself and Your Pet While Ill
Please follow CDC safety guidelines found at https://www.cdc.gov/coronavirus/2019-cov/community/home/index.html.
If you are ill, please have someone else in your household take care of your pet. If you have a service animal or must care for your pet yourself then wear a face mask. DO NOT share food, kiss or hug your pet. Wash your hands before and after any contact. Please ask a neighbor or friend to pick up any food or medication that you may need.
Until further notice, starting March 23, 2020, we will change our daily operating hours to Monday –Friday 8 am to 6 pm. This will allow us to minimize exposure risk to our staff and to you.
We will modify our caseload based on recent AVMA & GVMA recommendations. Elective procedures and most wellness visits will be scheduled a few weeks out from the date of the call/request. This will allow us to facilitate the needs of ill/injured pets and those with chronic conditions expeditiously. In cases where the Rabies vaccine is due we will out of an abundance of caution for public health get the pet in as soon as possible.
We will also no longer allow clients to enter the facility for appointments. Instead we will come and get your pet from your vehicle. We will email you any required paperwork the day before your visit. Some of the surgical cases may receive paperwork two to three days prior to the procedure.
- If possible try to park in the spaces immediately in front of the clinic or across the street.
- If your pet is protective of you when confined in the car, please wait outside of your vehicle but next to your car.
- If you are walking your pet to the clinic please meet the team member at the bench located in front of the clinic.
- Please be mindful of others around you if you are waiting outside for your pet while services are provided. Try to maintain social distancing by sitting on the benches across the street or, in front of the yoga studio.
For more detailed information on our current operations refer to the clinic newsletter emailed on March 22nd, or give us a call.
If you are ill and have an appointment scheduled with us, please stay at home. If you or, someone else in your household is available we can schedule a Televet consultation to discuss your pet needs.
We recommend that all clients download the Televet app in preparation for an increasing demand for social distancing. The app is available for Apple and Android devices. gettelevet.com/owners
